We are a UK proptech startup on a mission to make renting home a
seamless, rewarding and few-clicks activity for tenants, landlords and
agents alike.
Renting is growing globally and “generation rent” is demanding
digital-first rental experiences. Today the process is disconnected and
offline. We’re here to change that for good!
At Reneza, we pair latest technologies with a powerhouse of engineers,
designers, & real estate experts to transform the long-term rentals
industry.
Job summary:
We’re now looking for a "strong" and "ambitious" experienced Customer
Success Manager. You will be responsible for the onboarding, performance
and happiness of our B2B customers. Also you will help set the base of
customer operations function at Reneza.
This is a critical role which requires hands-on execution as it will be
a key addition to the next stage of Reneza growth.
What you’ll do:
Directly manage customer relationships while owning net revenue
retention goals, renewals and overall customer happiness levels.
Liaise with the Commercial team to ensure efficient on-boarding of new
clients, giving them a great experience from day 1. Help to train and
familiarize customers on our platform during implementation.
Serve as the key point of contact for customer questions, billing,
etc.
Conduct periodic customer reviews (virtual based). Work with our
Product team to prepare and educate customers on new features and
releases.
Take initiative to identify and execute key strategies, data,
reporting & tactics to improve the value that our customers receive
from our technology platform.
Help to route customer technical issues to our product engineering
team.
Collaborate to help develop materials and resources to help scale our
efforts to maximize customer value from our program and technology
platform (e.g. FAQs, brochures, Infographics, etc).
Help with other miscellaneous deliverables and tasks within our small
(but growing) team.
Support leadership in setting the structure of Customer Operations at
Reneza and help onboard new employees.
Requirements:
You have prior experience in account management, customer facing role
at a technology company, supporting a SaaS product.
You love drawing conclusions from data and aren’t intimidated by
having to manipulate an Excel sheet to understand what is driving a
client’s revenue.
You are a tech savvy communicative person.
Have more than fluent English.
Previous experience with Hubspot is helpful.
Benefits:
Start date - as soon as possible
Competitive salary range
Become part of a highly motivated, engaged team who are working
tirelessly to shape the future of the residential property industry
