Reneza is on a mission to transform property ownership, management, and renting on a global scale. Our automated
residential management tools enable property managers to streamline operations, create additional value for
property owners and bring digital-first rental experiences for tenants.
Our target market is the UK with ambitions to scale across Western Europe & USA.
We’re now looking for a "strong" and "ambitious" experienced Customer Success Manager. You will be responsible for
the onboarding, performance and happiness of our B2B customers. Also you will help set the base of customer
operations function at Reneza.
What you’ll do:
Directly manage customer relationships while owning net revenue retention goals, renewals and overall
customer happiness levels.
Liaise with the Commercial team to ensure efficient on-boarding of new clients, giving them a great experience
from day 1. Help to train and familiarize customers on our platform during implementation.
Serve as the key point of contact for customer questions, billing, etc.
Conduct periodic customer reviews (virtual based). Work with our Product team to prepare and educate customers
on new features and releases.
Take initiative to identify and execute key strategies, data, reporting & tactics to improve the value that
our customers receive from our technology platform.
Help to route customer technical issues to our product engineering team.
Collaborate to help develop materials and resources to help scale our efforts to maximize customer value from
our program and technology platform (e.g. FAQs, brochures, Infographics, etc).
Help with other miscellaneous deliverables and tasks within our small (but growing) team.
Support leadership in setting the structure of Customer Operations at Reneza and help onboard new employees.
You have prior experience in account management, customer facing role at a technology company, supporting a SaaS
You love drawing conclusions from data and aren’t intimidated by having to manipulate an Excel sheet to
understand what is driving a client’s revenue.
You are a tech savvy communicative person.
Have more than fluent English.
Previous experience with Hubspot is helpful.
Competitive salary range + generous equity package (0.05 - 0.5%)
Join a highly motivated, engaged team who are working tirelessly to shape the future of the residential property